Understanding DMI Finance and Its Services
DMI Finance is a major financial player in India’s digital lending sector. It provides instant personal loans, consumer durable financing, and business loans. With easy loan approval, minimal documentation, and fast disbursement, DMI attracts millions of customers. However, users sometimes face issues ranging from disbursement delays to repayment errors. Knowing how to lodge a DMI Finance complaint can protect your credit score and ensure smooth service.
Top Reasons to File a DMI Finance Complaint
Loan Disbursement Delays
Many users complain about approved loans not reaching their bank accounts. This delay causes unnecessary financial stress. It also affects important purchases or urgent medical needs.
Unauthorized EMI Deductions
Unexpected EMI debits or incorrect amounts are common complaints. Such issues can drain your account or cause failed payments. It’s crucial to raise complaints immediately to reverse unauthorized debits.
Incorrect Loan Status in Credit Reports
DMI Finance might show closed loans as active or unpaid. These errors damage your credit profile. You must dispute incorrect credit entries before they affect your financial future.
Login and App Access Issues
Users report being locked out of the DMI app. Sometimes, OTPs don’t arrive, or the app crashes. This makes repayment and support access impossible.
Pre-closure or Foreclosure Denial
Customers often struggle to pre-close loans despite fulfilling all conditions. The DMI system may not update closure requests properly, leading to additional interest charges.
Verified Channels to File a DMI Finance Complaint
Call Customer Care Directly
DMI Customer Care Number: 📞 1800-102-1369
Available from 9 AM to 7 PM, Monday through Saturday.
This is the fastest way to report transactions or disbursement issues.
Email Official Support
Support Email: 📧 customercare@dmifinance.in
Always use this for detailed complaint submissions. Attach proof like bank statements or loan agreements.
Sample Email Format
Subject: Urgent Complaint – Unauthorized EMI Deduction – Loan ID [XXXXXX]
Body:
Dear Support Team,
I noticed an unauthorized EMI deduction of ₹5,000 on June 2, 2025. My loan ID is XXXXXX. Please investigate.
Attached:
– Bank statement (showing deduction)
– Loan document
Regards,
[Your Full Name]
[Registered Mobile Number]
In-App Complaint Submission
Open the DMI Finance app.
Go to “Help” or “Customer Support”.
Select the issue and submit a ticket.
Track status under the “My Complaints” section.
In-app complaints offer faster updates. You can get callback options and chat assistance as well.
How to Escalate a DMI Finance Complaint
If your issue isn’t resolved within 7 working days, escalate.
Step 1: Contact Grievance Officer
Grievance Email: 📧 grievance@dmifinance.in
Subject line: “Escalation – [Your Ticket ID]”
Mention full complaint history and attach previous emails.
Step 2: Write to the Nodal Officer
If unresolved after 15 days, escalate to the Nodal Officer.
Use this contact information:
Nodal Officer – DMI Finance
Email: nodalofficer@dmifinance.in
Subject Line: “Second-Level Escalation – Ticket ID [XXXXX]”
Postal Address:
DMI Finance Private Ltd,
Express Building, 3rd Floor,
9-10 Bahadur Shah Zafar Marg,
New Delhi – 110002, India
Step 3: Approach the RBI Ombudsman
If DMI doesn’t resolve your complaint within 30 days, complain with RBI.
Visit https://cms.rbi.org.in.
Select Integrated Ombudsman Scheme.
Attach all previous communication.
Include ticket numbers, email records, and screenshots.
Tips for Filing a Strong DMI Finance Complaint
Always Include Complete Details
- Your Full Name
- Loan ID
- Registered Mobile Number
- Date and Time of Transaction
- Issue Summary (One paragraph)
- Supporting Screenshots or Documents
Write with Clarity and Precision
Avoid long-winded descriptions.
Use bullet points if necessary.
Be polite yet firm in tone.
Avoid These Common Mistakes
- Not attaching documents
- Using vague subject lines
- Filing the same complaint multiple times
- Ignoring follow-up responses
Use the Right Subject Lines
- “Loan Not Credited – Urgent Resolution Needed”
- “Incorrect EMI Deduction – Refund Required”
- “Loan Foreclosure Request Not Processed”
Subject lines with action-oriented words get quicker attention.
Timeframes for DMI Finance Complaint Resolution
Complaint TypeExpected Resolution Time
Disbursement Delays 24–48 Hours
EMI Errors 3–5 Working Days
Credit Report Disputes 7–10 Working Days
Foreclosure Issues 10–15 Working Days
App Login/Access Issues 1–2 Working Days
Always track complaint ID and follow up after timelines pass.
Using Social Media for Fast Escalation
Tag or message DMI Finance’s verified handles:
- Twitter: @dmifinance
- Facebook: DMI Finance
Avoid posting loan IDs publicly. Use private messages.
Include complaint ID, mobile number, and a one-line summary.
What You Should Never Share with DMI Support
Never provide sensitive information even on official channels:
- Debit card PIN
- Net banking credentials
- CVV or full card number
- UPI PIN or OTPs
Only share loan ID, name, and registered number. This protects you from phishing.
Handling No Response from DMI Finance
If you get no reply within 7 business days, resend the complaint.
Forward your previous email. Add a reminder like:
“This is a follow-up to my earlier complaint. Please respond urgently as per RBI norms.”
Mark grievance@dmifinance.in in CC to initiate escalation.
Final Word: Resolve Your DMI Finance Complaint With Confidence
Use only verified contact details and escalation channels.
Avoid third-party apps or unofficial numbers.
Track your complaint status closely.
If DMI fails to resolve issues, escalate without hesitation.
Document everything — from emails to call logs.
This ensures that your concerns get resolved efficiently and professionally.
