In the digital age, immediate financial support is crucial. Dhani Finance stands as a pioneer in digital lending services. Yet, when customers face issues, timely and accurate assistance becomes essential. This comprehensive guide details every way to reach Dhani Finance customer care, ensuring fast resolution of your queries.
Why Contacting Dhani Finance Support Is Essential
Timely support helps avoid delays in loan approvals, EMI issues, or account lockouts. When users face technical or transactional issues, a verified helpline ensures reliable solutions.
Verified Dhani Finance Customer Care Number
Reaching out to Dhani through the right number ensures you get official support.
Official Contact Number
📞 0124-6165722
- Availability: Monday to Saturday
- Timing: 8:00 AM – 8:00 PM
- Purpose: General inquiries, loan status, EMI clarifications, app assistance
Avoid using numbers from random websites. Only trust verified sources or the official Dhani mobile app.
Dhani Finance Support Via Email
Email remains a reliable and traceable method for customer support.
General Queries
Include the following details in your email:
- Registered mobile number
- Loan ID (if applicable)
- Issue description
- Screenshots for clarity
Grievance Redressal
If your complaint is unresolved after 7 working days, escalate the issue.
Escalating Complaints to the Nodal Officer
When first-level support fails, escalate to the Nodal Officer. Use the correct subject line and provide detailed records.
Nodal Officer Contact
Subject: “Second Level Escalation: <Your Ticket Number>”
Postal Address:
Dhani Loans and Services Ltd,
One International Center, Tower 1, 4th Floor,
Senapati Bapat Marg, Elphinstone Road (W),
Mumbai – 400013
Final Step: RBI Ombudsman for Unresolved Cases
Still unresolved after 30 days? File a complaint with the RBI Ombudsman under the Integrated Ombudsman Scheme.
Attach:
- Ticket History
- Communication records
- Screenshots
- Full contact details
Support Through Dhani Mobile App
The Dhani app offers a fast, easy-to-navigate support channel. Ideal for users who want instant help without waiting on phone lines.
Steps to Access Support In-App
- Open the Dhani app
- Tap the “Help” or “Support” tab
- Choose from:
- Live Chat
- FAQs
- Request a Callback
This method reduces wait time and improves ticket tracking.
Common Reasons to Contact Dhani Customer Support
Loan Disbursement Delays
Loan approved but not disbursed? Contact support immediately. Avoid EMI cycle issues by solving them early.
EMI Deduction Errors
Facing double deductions or failed auto-debits? Quick action prevents late fees and credit score damage.
Login or OTP Failures
Can’t log in? OTPs not received? Use the app support to reset credentials or update contact details.
Credit Score Errors
Wrong information on your credit report? Raise a dispute through Dhani to protect your financial profile.
Health Card & OneFreedom Issues
Issues with Dhani Health Card or OneFreedom Card? From payment problems to card blocking, support provides quick help.
Customer Care Support for NRIs
NRIs often face limited access to domestic helplines. Email remains the best option.
When writing, mention:
- Time zone
- Mobile number
- Loan ID
- Scanned ID proof
NRIs typically receive replies within 48–72 business hours.
Best Practices to Speed Up Resolution
Follow these guidelines for quick problem resolution:
- Always use the registered mobile number
- Attach screenshots for clarity
- Include the ticket number in all emails
- Do not send vague or incomplete requests
- Stay polite and concise in communication
- Reply to the same email thread to maintain continuity
Avoid These Mistakes When Contacting Support
Mistakes often delay resolutions. Avoid these:
- Calling outside business hours
- Using outdated contact details
- Not having loan ID or documents ready
- Sending unclear emails with no subject
- Posting personal data on public platforms
What You Should Never Share with Customer Care
Dhani will never ask for sensitive details. Keep your data safe by never sharing:
- ATM PINs
- Full debit card numbers
- CVV codes
- UPI PINs
- Online banking passwords
- Full OTPs
Only provide what’s necessary:
- Registered mobile number
- PAN
- Loan ID
Can You Use Social Media for Dhani Support?
Dhani is active on Twitter and Facebook. You can reach out for quick responses.
Important: Never post personal information publicly.
Always use private messages. Mention your ticket ID for faster assistance.
Support Timeline: What to Expect
Support MethodExpected Response Time
Phone Call Instant (During hours)
Email 24–48 hours
Nodal Officer Email 5–7 working days
App Live Chat Immediate
Social Media DM 6–24 hours
How to File a Complaint Effectively
A well-structured complaint gets faster results. Use this format:
Subject: “Loan ID – EMI Deduction Error”
Body:
- Your name
- Registered mobile number
- Issue summary (2-3 lines)
- Full description
- Attachments: Screenshots or statements
Bookmark the Official Support Page
Bookmark Dhani’s official contact page for safety. Never rely on search engines for contact numbers. This avoids phishing or fraud risks.
To verify:
- Open the Dhani app
- Go to “Help”
- Use only the listed contact options
Final Words: Use Verified Dhani Channels Only
Always contact Dhani through official, verified sources. This ensures faster help and avoids security risks. Keep your documents ready, communicate clearly, and escalate responsibly when needed.
