Electronica Finance Limited (EFL) is a prominent non-banking financial company (NBFC) in India. It specializes in providing equipment finance and working capital solutions to micro, small, and medium enterprises (MSMEs). EFL also offers digital loan services with a focus on sectors like manufacturing, healthcare, and green energy. With operations spanning multiple cities, the company is known for its seamless service and customer-centric loan processing.
Why Reliable Customer Care Is Crucial
Every customer expects fast and efficient support when dealing with financial services. Delayed responses can lead to missed EMIs, financial penalties, and credit score drops. Accurate and timely customer care helps resolve concerns before they escalate. It also helps businesses maintain financial stability and trust in the lending partner.
Verified Contact Details of Electronica Finance Limited
Official Customer Care Number
📞 Electronica Finance Helpline: +91-20-6729-9999
Available from Monday to Friday, 9:00 AM to 6:00 PM.
Customer Support Email Address
📧 Email Support: customercare@efl.co.in
Include your loan account number and registered contact details in every email. Always write in a clear, formal format for faster responses.
Alternative Contact Methods
Visit the Nearest Branch
Electronica Finance has multiple branches across India. You can visit any branch with valid ID proof, loan account details, and required documentation. For best results, book an appointment through the official website or call the helpline in advance.
Official Website for Online Support
🌐 Website: www.efl.co.in
Use the “Contact Us” section to raise service requests or inquiries. The portal allows document uploads and ticket generation for easy tracking.
Loan Services Provided by Electronica Finance
Equipment Financing
EFL supports MSMEs in acquiring industrial machinery with flexible EMI plans. Financing helps businesses scale operations without heavy upfront capital.
Green Energy Loans
These loans fund the installation of solar panels and energy-efficient systems. They promote sustainability while helping businesses save on electricity costs.
Healthcare Equipment Loans
Doctors, clinics, and hospitals receive financial support to purchase diagnostic and life-saving equipment. Loans are disbursed quickly with minimum paperwork.
Working Capital Loans
Working capital loans bridge cash flow gaps. They ensure smooth daily operations by covering short-term expenses such as salaries and inventory.
Steps to Contact Customer Care Effectively
Step 1: Prepare Required Details
Before calling or emailing, keep the following handy:
- Registered mobile number
- Loan account or customer ID
- PAN or Aadhaar card
- Payment receipts (if available)
Step 2: Choose the Right Contact Channel
For faster support, choose the best communication method based on your query:
Issue TypeBest Channel
EMI or loan status Helpline or email
Document uploads Website or branch visit
Dispute resolution Email with attachments
Loan closure requests Helpline or official form
Step 3: Follow Up Correctly
After your first communication, follow up within 48 hours if there’s no response. Use the same ticket ID and email thread to avoid confusion.
Common Issues Resolved by Electronica Finance
Customer Support
Loan Disbursement Delays
Occasionally, approved loans may face delays in disbursement. Immediate contact ensures that document mismatches or verification issues are resolved quickly.
Incorrect EMI Deductions
If EMI amounts are wrong or deducted twice, report the issue immediately. Share your bank statement and EMI schedule with support for a quick resolution.
Loan Account Statement Requests
Many customers need statements for audit or tax purposes. Email support or use the portal to request monthly or annual loan statements.
Loan Foreclosure Process
Customers planning to foreclose a loan should request a foreclosure statement. Electronica Finance shares the exact amount required to close the loan without penalties.
Escalation Process for Unresolved Complaints
Step 1: First-Level Escalation
If the issue isn’t resolved within the promised turnaround time, escalate it to the branch manager. Mention the ticket number and earlier communication.
Step 2: Email to Grievance Officer
Include your full complaint summary, all supporting documents, and your customer ID.
Step 3: Escalate to Nodal Officer
If no resolution is provided within 7 days, contact the Nodal Officer.
- Email: nodalofficer@efl.co.in
- Subject: “Second-Level Escalation: [Ticket Number]”
- Address:
- Nodal Officer, Electronica Finance Limited
- Pune IT Park, 34 Aundh Road,
- Bhau Patil Marg, Bopodi,
- Pune – 411020, Maharashtra
How to Avoid Common Mistakes When Contacting EFL Support
- Don’t call outside business hours
- Avoid sending vague email subjects like “Help”
- Never attach incomplete documents
- Always check the website for the latest contact details
- Never share sensitive information like debit card PIN or OTP
What You Should Share With Support
- Loan account number
- Registered mobile number
- Last transaction date
- EMI receipt or proof of payment
Sharing clear details helps agents resolve your issue without unnecessary delays.
Security Tips When Communicating with Customer Care
Always ensure that you are communicating with official EFL contacts. To stay safe:
- Bookmark the official website
- Never click on random email links
- Confirm the email sender before replying
- Use strong passwords for online accounts
- Avoid using public Wi-Fi for sensitive communication
Electronica Finance Limited for NRI Customers
Support for Overseas Clients
EFL provides support to NRI customers through email.
📧 Email: nri.support@efl.co.in
Mention your time zone and preferred callback time. Attach scanned ID proof and loan documents. Expect replies within 48 to 72 hours on business days.
Best Practices for Fast Complaint Resolution
- Use the loan app or portal for initial support
- Mention the issue type in the subject line
- Respond to ongoing ticket threads only
- Attach relevant files in supported formats (PDF, JPEG)
- Be polite, brief, and formal in all communication
Final Thoughts: Trust Only Official Channels
With growing online fraud, trust only the verified platforms of Electronica Finance Limited. Save their helpline and official emails. Avoid searching for numbers on third-party websites. Always verify links and send complaints through their secure portal.
For safe, fast, and effective support, always follow official procedures and avoid shortcuts. This ensures you get timely help while protecting your financial data.
