Ecofy Finance is a digital-first lending platform that simplifies access to sustainable and eco-conscious financial products. It focuses on offering green loans, EV loans, solar energy financing, and personal loans for eco-friendly home upgrades. Users appreciate Ecofy’s seamless online application, minimal paperwork, and rapid disbursement.
Ecofy Finance supports India’s green economy and empowers environmentally aware customers to invest in clean energy. While the digital experience is smooth, users may still face issues that require professional assistance. Customer care plays a vital role in solving queries related to application tracking, repayment schedules, and documentation errors.
Why Verified Customer Care Details Are Critical
Correct contact information eliminates confusion. Outdated numbers lead to delays or even scams. Many users struggle with missed EMIs or login errors. Immediate access to the right helpline reduces risk. Timely support helps maintain a clean credit score and ensures uninterrupted loan servicing.
Using only official Ecofy contact channels protects users from fraud. Never rely on third-party sources. Instead, consult official documents, emails, or the Ecofy app for accurate helpline details.
Official Ecofy Finance Customer Care Number
📞 Ecofy Helpline Number: 1800-203-1100
This number operates from Monday to Saturday, 9:00 AM to 6:00 PM. It handles general queries, loan servicing, disbursal status, and repayment clarifications. Avoid calling outside operational hours to ensure immediate support.
Keep the following details ready:
- Registered mobile number
- Application or loan ID
- PAN or Aadhaar number
Avoid repeated calls. Instead, prepare a concise description of your issue and mention all necessary identifiers in the first contact.
Alternative Support Channels for Ecofy Finance
📧 Official Email Support: support@ecofy.in
Email is preferred for document-related concerns. Include the following:
- Subject line: “Issue – Loan ID – Registered Mobile”
- Concise issue summary
- Scanned documents, if required
- Screenshots, in case of technical errors
Ecofy responds to emails within 48 working hours. Follow up within the same email thread. Avoid creating multiple tickets.
📱 In-App Support Features
Ecofy offers app-based support through its Android and iOS applications. Users can access:
- Live chat
- FAQs
- Callback request forms
- Ticket status tracking
Use in-app support for:
- EMI calendar viewing
- Disbursement timeline updates
- Technical troubleshooting
Common Issues Solved by Ecofy Support
Loan Disbursement Delays
Sometimes approved loans don’t reach your bank immediately. Contacting Ecofy confirms if there are any back-end processing issues. You may also need to update your KYC or banking details.
EMI Deduction Errors
EMIs may be deducted twice or fail to process. This can lead to additional interest or penalty. Immediate contact helps adjust your account and update the repayment status correctly.
Login and App Access Errors
Users often face login failures, forgotten passwords, or non-receipt of OTPs. Support can help reset credentials quickly and guide users through authentication processes.
Incorrect Credit Bureau Reporting
A wrong EMI status can hurt your credit score. Ecofy’s support team initiates dispute redressals with CIBIL and other agencies when discrepancies are reported. Provide proof like payment receipts and bank statements.
Green Project or EV Loan Clarifications
Users may need clarification on project-based green loans, solar equipment funding, or EV eligibility. Ecofy support explains documentation and eligibility specifics in detail.
How to Escalate Unresolved Issues
If the first level of support doesn’t resolve your concern, escalate the issue systematically.
Step 1: Grievance Redressal Email
Email: grievance@ecofy.in
Include:
- Ticket ID
- Full name
- Registered mobile
- Clear summary
- Supporting documents
Expect a resolution within seven working days.
Step 2: Nodal Officer Escalation
Email: nodalofficer@ecofy.in
Subject line: “Level 2 Escalation – [Ticket ID]”
Mailing Address:
Nodal Officer, Ecofy Finance Pvt. Ltd.
[Company HQ Address]
Mumbai, Maharashtra – 400001
This escalation is suitable when first-level support fails to respond or resolve.
Step 3: RBI Ombudsman Filing
If no response is received after 30 days, users may escalate through the RBI Integrated Ombudsman Scheme. Submit all communication records and documents. This step is your final legal option in India for unresolved NBFC disputes.
Avoid These Common Support Mistakes
- Don’t call after hours
- Don’t use unofficial contact numbers
- Never share full debit card details or OTPs
- Don’t send vague complaints
- Avoid writing emails without attachments or context
Always be clear. Mention the problem, loan ID, and registered contact. Add screenshots where possible.
Information You Should Never Share
Ecofy never asks for sensitive banking details. Stay alert. Never share:
- ATM PINs
- UPI PINs
- Full debit or credit card numbers
- Net banking credentials
- Full passwords
You may be asked to share:
- Registered mobile number
- PAN
- Loan ID
Using Ecofy’s Social Media for Support
Ecofy maintains active social handles on:
Send them a direct message with your ticket ID only. Never share personal data publicly. Social media can speed up responses, but email remains the most secure for documentation.
Support Tips for Faster Resolutions
- Mention your registered phone number in every communication
- Reply in the same email thread
- Avoid duplicate queries
- Attach documents early
- Be polite, precise, and cooperative
Customer service teams resolve issues faster when requests are well-organized. Politeness, complete details, and patience improve outcomes.
Support for NRI or Overseas Customers
Non-resident Indians often struggle to reach Ecofy support. Use email as the primary contact method. Mention your time zone for callback requests. Provide scanned ID proof when needed.
Email: nricare@ecofy.in
Response time: 48–72 business hours
Avoid calling India-based helplines. Instead, rely on email or request international call scheduling via the app.
Final Word: Trust Only Official Ecofy Channels
Phishing attempts are on the rise. Fake websites and contact numbers can cause identity theft or data breaches. Bookmark Ecofy’s help section. Never rely on random Google results for support contact numbers. Use only verified channels to protect your finances.
