Dhani Finance stands as a prominent digital lending platform in India. It offers instant personal loans, health cards, and diverse financial products. Users benefit from simplified application processes, minimal paperwork, and rapid loan disbursal. However, like any financial service, customer support plays a vital role. Users often require assistance with loan queries, EMI payments, app navigation, or transaction issues. Efficient customer care ensures smooth user experience, timely problem resolution, and trust in the brand.
Why Verified Dhani Finance Customer Care, Contact Matters
Using correct contact details matters immensely for resolving financial issues swiftly. Incorrect or outdated numbers delay help, risking missed EMI payments and credit score damage. Many fraudsters pose as Dhani agents, so calling only official helpline numbers is crucial. Verified contacts protect users from scams and provide reliable, prompt assistance. Always confirm contacts through Dhani’s official website or app to avoid misinformation.
Official Dhani Finance Customer Care Number and Helpline
The primary customer care number for Dhani Finance is 0124-6165722. This toll-free line operates Monday to Saturday from 8 AM to 8 PM. It handles all queries related to loans, repayments, document submission, and account management. Calling during these hours guarantees faster response and expert guidance. Always have your loan ID, registered mobile number, and PAN card ready when contacting support.
Alternative Customer Support Channels: Emails and App Assistance
Besides the helpline, Dhani Finance offers multiple contact options:
- Email Support: For unresolved issues or detailed complaints, users can email grievance@dhani.com. Attach all relevant documents and a clear issue summary.
- Nodal Officer Email: If complaints remain unresolved after seven days, escalate to nodalofficer@dhani.com with the subject “Second Level Escalation: [Ticket Number]”.
- Mobile App Support: The Dhani app features an in-app support system. Users can access live chat, FAQs, and request callbacks for faster resolution without wait times.
Using these alternatives improves issue tracking and resolution speed. Always maintain polite communication and provide complete information.
Common Issues That Require Dhani Customer Care Intervention
Loan Disbursement Delays
Sometimes users face delays in receiving loan amounts after approval. Immediate contact with customer care prevents further delays and clarifies any pending documentation or verification.
EMI Deduction Problems
Unexpected EMI deductions or failures in auto-debit setups can cause financial strain. Contacting support quickly avoids penalty charges or loan default consequences.
App Login and OTP Errors
Login failures and delayed OTPs block app access, limiting user control over loans. Customer care assists in resetting passwords or verifying identity swiftly.
Incorrect Credit Report Entries
Errors in credit score reports harm user credibility. Dhani’s customer support helps initiate corrections to protect its financial reputation.
Queries About Dhani Health and OneFreedom Cards
Users also seek support for health EMI cards and Dhani OneFreedom cards. Whether blocking cards, payment clarifications, or card usage questions, customer care handles all related concerns.
Step-by-Step Guide to Escalate Unresolved Dhani Finance Complaints
Step 1: Email the Grievance Officer
Send a detailed complaint email to grievance@dhani.com. Include ticket ID, mobile number, and screenshots. Be concise yet thorough to speed up the response.
Step 2: Contact the Nodal Officer
If no resolution occurs within seven working days, escalate to the nodal officer via nodalofficer@dhani.com. Use the specific subject line and include all prior communication.
Step 3: Approach the RBI Ombudsman
If Dhani fails to resolve issues within 30 days, file a complaint with the RBI Ombudsman under the Integrated Ombudsman Scheme. Submit all documents and correspondence as evidence.
Following this escalation path ensures systematic handling of complaints and increases the chances of successful resolution.
Avoiding Common Mistakes When Contacting Dhani Customer Support
- Never call outside business hours to avoid delays.
- Do not use unofficial or outdated contact numbers.
- Always keep your loan ID, registered mobile number, and documents ready.
- Avoid vague emails; be clear with issue descriptions and attach relevant proof.
- Stay calm and polite; respectful communication helps faster support.
Security Tips: What Not to Share with Dhani Support
Dhani support will never request sensitive details such as:
- Full debit or credit card numbers
- CVV or OTP codes
- ATM PINs
- Net banking passwords
- UPI PINs
Only share your loan ID, registered mobile number, and PAN card when necessary. This prevents phishing and protects your account security.
Social Media Support: Use With Caution
Dhani maintains official social media handles. Users can tweet or message them to escalate unresolved issues quickly. Always include your ticket number. Avoid posting personal information publicly on these platforms.
Special Support for NRI Customers
NRIs may face difficulty contacting Dhani through Indian helplines. The recommended option is to email support@dhani.com. Mention your time zone to arrange callback timings. Submit scanned ID proof when requested. Response times may take 48 to 72 business hours.
Pro Tips to Get Faster Resolutions from Dhani Customer Care
- Always mention your registered mobile number.
- Provide complete ticket history in email follow-ups.
- Reply to existing email threads instead of starting new ones.
- Use the Dhani app support section before calling.
- Remain patient and polite with customer care representatives.
Following these tips improves communication clarity and accelerates problem-solving.
Trust Only Official Dhani Finance Customer Care Channels
With rising fraud and phishing attempts, always verify contact details through official Dhani platforms. Bookmark the official website and use the app’s help section for updated contacts. Avoid random Google searches for numbers. Trusting only verified channels protects your financial information and ensures genuine support.
