Dhani Finance is a leading digital lending platform in India. It offers instant personal loans, health cards, and a range of financial products. Users enjoy easy application processes, minimal documentation, and speedy disbursals. But, like every financial service, Dhani users often need assistance. From loan issues to app navigation problems, customer support plays a crucial role in user satisfaction.
Why Accurate Contact Details Matter
Timely support resolves critical financial issues. Incorrect or outdated contact details delay resolution. This can lead to missed EMIs, credit score damage, or service disruption. Therefore, finding the correct Dhani finance customer care number is essential.
Dhani Finance Customer Care Number – The Verified Contact
To connect with Dhani Finance’s customer support, use their official helpline. Always call the verified number to avoid fraud or misinformation.
Toll-Free Dhani Finance Helpline Number
📞 Dhani Customer Care Number: 0124-6165722
This number operates from 8 AM to 8 PM, Monday to Saturday. It serves all general and loan-specific queries.
Alternative Customer Care Contact Options
Use the above channels for documentation issues, EMI concerns, or transaction disputes. Ensure to keep your loan ID, registered mobile number, and PAN card handy when reaching out.
Contacting Dhani Customer Care via Mobile App
The Dhani app provides in-app customer support. Navigate to the “Help” or “Support” tab after logging in. Users can access:
- Live chat
- FAQs
- Request callbacks
App-based support is quick and ideal for urgent issues. It eliminates wait times and offers faster ticket resolutions.
Top Reasons to Contact Dhani Finance Customer Care
Understanding when and why to contact support helps streamline the process. Below are common issues users face:
Loan Disbursement Delays
Users sometimes experience loan approval but no disbursement. Immediate contact ensures the issue doesn’t delay further.
EMI Deduction Issues
Unexpected EMI deductions or auto-debit failures need urgent resolution. Quick contact prevents extra charges.
App Login and OTP Errors
Inaccessibility to the app due to login failures or delayed OTPs is common. Support helps reset or update details.
Incorrect Credit Reports
Wrong entries in credit scores can harm your financial profile. Customer care helps initiate dispute resolution.
Dhani Health Card Concerns
Users also raise queries about the Dhani OneFreedom card or Health EMI cards. From blocking cards to payment clarification, support assists across concerns.
How to Escalate an Unresolved Complaint
If your issue remains unsolved after first-level contact, escalate it systematically.
Step 1: Email to Grievance Officer
Include your ticket ID, mobile number, and issue summary. Use concise language and attach relevant screenshots.
Step 2: Nodal Officer Escalation
If unresolved within seven working days, escalate to the Nodal Officer.
Subject Line: “Second Level Escalation: <Your Ticket Number>”
Address:
Nodal Officer, Dhani Loans and Services Ltd,
One International Center, Tower 1, 4th Floor,
Senapati Bapat Marg, Elphinstone Road (West),
Mumbai – 400013
Step 3: RBI Ombudsman (If Still Unresolved)
File a complaint under the Integrated Ombudsman Scheme :
Provide all communication records and issue description. Only use this step if Dhani fails to resolve your complaint within 30 days.
Avoiding Common Mistakes When Contacting Support
Mistakes delay your support experience. Avoid these common errors:
- Calling outside business hours
- Using wrong or outdated contact numbers
- Not keeping loan documents ready
- Sending vague or incomplete email requests
A clear subject line, brief issue summary, and attached screenshots help speed up resolution.
What You Should Never Share with Support
Dhani support will never ask for your full debit card number, CVV, or OTPs. Be alert. Avoid sharing:
- ATM PINs
- Full passwords
- Net banking login details
- UPI PINs
Only share your loan ID, registered mobile number, and PAN when required.
Social Media Contact – Should You Try It?
Dhani has official social handles. You may tweet or message them for quicker escalation.
Include your ticket number when messaging. However, never post personal information publicly.
Dhani Finance Customer Care for NRI Customers
NRI customers often face difficulties contacting Dhani. Email remains the best option for overseas users.
- Time Zone: Mention your time zone to schedule callback requests
- Documents: Submit scanned ID proof when requested
NRIs should expect replies within 48–72 business hours.
Pro Tips for Fast and Effective Resolution
Follow these proven steps to increase resolution speed:
- Always mention your registered mobile number
- Provide full ticket history in email follow-ups
- Reply to emails instead of creating new threads
- Use Dhani app’s support section before calling
- Stay calm and polite with phone agents
Support staff resolve queries faster when users follow system protocols and submit proper documents.
Final Word: Trust Only Verified Dhani Channels
With increasing frauds and phishing attempts, only trust official Dhani platforms. Bookmark their support page. Never Google random numbers. When in doubt, open the app and tap “Help” for official contact links.
