Bajaj Auto Finance provides exceptional financial solutions for two-wheeler and three-wheeler purchases across India. Customers often seek reliable support for loan queries, payment issues, or account management. This comprehensive guide details how to access Bajaj Auto Finance customer care services efficiently. It includes contact numbers, email support, online portals, and branch visit options. The article ensures customers resolve issues quickly while exploring the robust support system offered by Bajaj Auto Finance.
Contact Bajaj Auto Finance Customer Care Number
Bajaj Auto Finance offers a dedicated customer care helpline for seamless assistance. Customers can dial 8287222111 for prompt support. This number operates from Monday to Saturday, 9:30 AM to 6:30 PM. Always use the registered mobile number to ensure faster verification. The helpline addresses queries about loan applications, EMI payments, and account status. Multilingual support in English, Hindi, and regional languages enhances accessibility. For urgent issues, this number connects customers directly to trained representatives.
Alternatively, customers can send an SMS to 9168000106 for specific requests. Simply type the relevant keyword and send it from the registered mobile number. Standard SMS charges may apply based on the service provider. This option suits quick queries like loan status or payment reminders. The automated system responds instantly, ensuring convenience for busy customers.
Email Support for Bajaj Auto Finance Queries
For detailed or complex issues, emailing Bajaj Auto Finance proves effective. Customers can reach out to customercare@bajajautocredit.com for personalized assistance. Include the loan account number and a clear description of the issue in the email. This ensures faster processing by the support team. The email channel suits queries about loan agreements, foreclosure requests, or documentation issues. Responses typically arrive within 10 working days, reflecting Bajaj’s commitment to timely resolutions.
Additionally, customers can contact the Grievance Redressal Officer for unresolved issues. Email grievanceredressalteam@bajajfinserv.in or call 020 71177266 for escalated concerns. This service operates Monday to Friday, 9:30 AM to 5:30 PM. Providing the complaint reference number from previous interactions speeds up the process. This option ensures customers receive fair resolutions for complex disputes.
Accessing Bajaj Auto Finance Customer Portal
The Bajaj Auto Finance customer portal, known as My Account, offers a user-friendly platform for self-service. Customers can log in using their registered mobile number or email ID. Follow these steps to access the portal:
- Visit the official Bajaj Finserv website at bajajfinserv.in.
- Click the Sign-in button to access the customer portal.
- Enter the registered mobile number and date of birth.
- Submit the OTP received to log in securely.
- Navigate to loan details, EMI schedules, or account management options.
The portal allows customers to check loan balances, download statements, and request no-objection certificates. It also supports updates to contact details like email ID or address. For EMI Network Card users, the portal displays card status, limits, and transaction history. This digital solution reduces the need for branch visits, saving time and effort.
How to File a Complaint with Bajaj Auto Finance
Filing a complaint with Bajaj Auto Finance follows a streamlined process. Customers facing issues with loan payments or services can take these steps:
- Gather Details: Collect the loan account number, payment receipts, and a clear issue description.
- Contact Support: Call 8287222111 or email customercare@bajajautocredit.com to raise the complaint.
- Submit Information: Provide all relevant details to the support agent for accurate processing.
- Track Complaint: Note the complaint reference number for future follow-ups.
- Follow Up: Check the status via the helpline or email if the issue remains unresolved.
Bajaj Auto Finance commits to resolving complaints within 10 working days. If unsatisfied, customers can escalate the matter to the Grievance Redressal Officer at 9822003234. This number operates Monday to Friday, 9:30 AM to 5:30 PM. The structured process ensures transparency and customer satisfaction.
Visit a Bajaj Auto Finance Branch for In-Person Support
For customers preferring face-to-face assistance, visiting a Bajaj Auto Finance branch proves effective. The main office is located at Bajaj Auto Complex, Mumbai Pune Road, Akurdi, Pune – 411035. Use the branch locator on bajajfinserv.in to find the nearest office. Enter the city name or PIN code to view a list of branches with contact details and directions. Branches operate Monday to Saturday, 9:30 AM to 6:30 PM, offering personalized support for loan queries, repayments, or documentation.
When visiting, carry the loan account number, identification proof, and relevant documents. This speeds up the verification process and ensures efficient service. Branch staff can assist with EMI Network Card issues, loan foreclosure, or payment disputes. This option suits customers needing detailed discussions or immediate resolutions.
Bajaj Auto Finance Loan Payment Support
Bajaj Auto Finance simplifies loan repayments through multiple channels. Customers can pay EMIs online via Bajaj Pay, a secure platform integrated with the Bajaj Finserv website. Follow these steps for online payments:
- Visit bajajfinserv.in and navigate to Bills and Recharges under Payments.
- Select Loan Repayment and choose Bajaj Auto Finance as the biller.
- Enter the loan number and fetch the bill details.
- Choose a payment method like credit card, debit card, or net banking.
- Verify the details and click Pay Now to complete the transaction.
The platform sends a confirmation notification upon successful payment. Alternatively, customers can set up auto-debit for hassle-free EMI deductions. For payment-related queries, contact 07219821111 for general assistance. This number supports queries about missed EMIs, payment schedules, or transaction issues.
Why Choose Bajaj Auto Finance Customer Support?
Bajaj Auto Finance stands out for its customer-centric approach. The company offers multiple contact channels, including phone, email, and online portals, ensuring accessibility. Multilingual support caters to India’s diverse population, making communication seamless. The My Account portal empowers customers to manage loans independently, reducing dependency on support staff. Additionally, the structured complaint resolution process reflects transparency and accountability.
The company’s commitment to quick resolutions enhances trust. Whether addressing loan eligibility, EMI disputes, or documentation queries, Bajaj Auto Finance prioritizes customer satisfaction. Regular updates via SMS or email keep customers informed about payment due dates and account status. This proactive approach minimizes issues and fosters long-term loyalty.
Tips for Effective Communication with Bajaj Auto Finance
To ensure smooth interactions with Bajaj Auto Finance customer care, follow these tips:
- Use Registered Details: Always call or email from the registered mobile number or email ID for faster verification.
- Keep Documents Ready: Have the loan account number, customer ID, or EMI Network Card details handy.
- Be Clear and Concise: Describe the issue clearly when contacting support to avoid delays.
- Track Interactions: Note reference numbers for complaints or queries to streamline follow-ups.
- Explore Digital Options: Use the My Account portal or Bajaj Finserv app for quick self-service.
These practices maximize efficiency and ensure prompt resolutions. Customers can also download the Bajaj Finserv app from the Google Play Store or App Store for on-the-go access to support services.
Additional Resources for Bajaj Auto Finance Customers
Bajaj Auto Finance provides supplementary resources to enhance customer experience. The official website, bajajautocredit.com, offers detailed FAQs on loan eligibility, interest rates, and repayment options. Customers can also explore the Bike EMI Calculator to estimate monthly payments before applying. For pre-approved loan offers, log in to the My Account portal and enter basic credentials to view customized deals.
For regulatory concerns, Bajaj Auto Finance adheres to guidelines set by the Reserve Bank of India. Customers can verify loan terms or report issues to the Consumer Finance Protection Cell if needed. These resources empower customers to make informed decisions and resolve queries independently.
Conclusion: Seamless Support with Bajaj Auto Finance
Bajaj Auto Finance delivers robust customer care services tailored to diverse needs. The 8287222111 helpline, customercare@bajajautocredit.com email, and My Account portal provide multiple touchpoints for support. Branch visits and online payment options like Bajaj Pay add convenience. The structured complaint process and multilingual assistance reflect a customer-first approach. By leveraging these channels, customers can resolve queries, manage loans, and make payments effortlessly. Bajaj Auto Finance remains a trusted partner for two-wheeler and three-wheeler financing in India.
