Overview of Equitas Small Finance Bank
Equitas Small Finance Bank is a leading name in India’s growing financial services sector. It offers a broad range of banking and financial solutions, catering to individuals, businesses, and micro-enterprises. Known for its inclusive approach, Equitas Bank focuses on bringing modern banking facilities to underserved segments. With user-centric digital tools, competitive interest rates, and responsive customer care, the bank has positioned itself as a reliable financial partner.
Official Equitas Bank Customer Support Number
Customers needing immediate assistance can contact Equitas Bank’s dedicated support team through their official helpline:
- Equitas Bank Customer Care Number (Toll-Free): 1800 103 1222
- Working Hours: 24×7 (including Sundays and public holidays)
- Language Support: English, Hindi, and major regional Indian languages
For quick problem resolution, keep your customer ID, account number, or registered mobile number ready when calling.
Equitas Bank Email and Digital Support Channels
In addition to telephonic support, Equitas offers email-based and online customer service to ensure accessibility across all user types.
- Customer Service Email: customerservice@equitasbank.com
- Corporate Queries: corporatecare@equitasbank.com
- Website Support Form: https://www.equitasbank.com/contact-us
- WhatsApp Banking: Available by saving and messaging +91 94449 92449
These digital channels enable customers to lodge complaints, request service updates, or track application status.
Branch Locator and Regional Support Contacts
Equitas Bank has a wide branch network across India. To locate the nearest branch:
- Visit the official branch locator: https://www.equitasbank.com/branch-locator
- Select your state, city, or pin code for localized assistance.
- Walk-in support is available at all branches during working hours: 9:30 AM to 4:30 PM, Monday to Saturday (except 2nd and 4th Saturdays)
Core Banking Services Offered by Equitas Bank
- Savings and Current Accounts
Equitas Bank offers multiple savings and current account types for individuals, startups, and businesses.
- Standard Savings Account with up to 7% interest p.a.
- Salary Accounts with zero balance requirements
- Business Current Accounts with tailored overdraft facilities
All accounts come with free digital banking, debit cards, and SMS alerts.
- Deposits and Fixed Income Products
Equitas Bank provides fixed deposits and recurring deposits with competitive returns.
- Fixed Deposit Rates: Up to 8.00% per annum
- Senior Citizen FD: Additional 0.50% interest
- Flexible tenures: Ranging from 7 days to 10 years
- Auto-renewal and premature withdrawal are available
- Loans and Credit Facilities
Equitas offers a wide variety of loans with minimal documentation and flexible repayment terms.
- Home Loans
- Vehicle Loans
- Business Loans
- Gold Loans
- Microfinance for Small Enterprises
Loan applications can be made online or at any Equitas branch.
Equitas Net Banking and Mobile App Features
Equitas provides seamless digital experiences through its robust online and mobile platforms.
Net Banking Highlights
- Check balances, download statements, and manage transfers
- Pay bills, taxes, and set up recurring payments
- Secure login and two-factor authentication
Mobile App Features
- App name: Equitas Mobile Banking
- Available on iOS and Android
- Instant fund transfers via IMPS, NEFT, and UPI
- 24/7 utility payments and QR code scanning
- Option to block cards or report fraud immediately
ATM and Card Services
Equitas debit cards are accepted at all major ATMs across India.
- Free monthly ATM withdrawals as per RBI norms
- Instant card block facility via mobile app
- Pin reset and card request through customer care
- SMS alerts for all card transactions
How to Escalate a Complaint with Equitas Bank
If the primary customer support does not resolve your issue, use the escalation matrix:
Step 1: Lodge a Complaint Online
- Submit form at: https://www.equitasbank.com/grievance-redressal
- Receive a Service Request Number (SRN) for tracking
Step 2: Contact Nodal Officer
- Email: nodalofficer@equitasbank.com
- Escalation Timeframe: If no resolution is found in 7 working days
Step 3: Approach Banking Ombudsman
If unresolved, file a complaint with RBI’s Integrated Ombudsman Scheme.
Important FAQs on Equitas Bank Support and Services
Q. How can I block my lost Equitas debit card?
Call 1800 103 1222 immediately or log into the Equitas Mobile App to block the card.
Q. Can I open an account online with Equitas Bank?
Yes, you can open a digital savings account within minutes through the bank’s official website.
Q. What documents are required for a personal loan?
Basic KYC (PAN, Aadhaar), income proof, and bank statements for the last 6 months.
Q. Is WhatsApp’s support secure?
Yes. Equitas uses end-to-end encrypted messages for secure and private communication.
Conclusion: Why Equitas Bank Stands Out in Customer Support
Equitas Small Finance Bank delivers prompt and reliable customer support through multiple channels. Their strong digital presence, extensive branch network, and efficient escalation system make them one of the most accessible banks in India. Whether you need product assistance, account help, or loan guidance, Equitas ensures you’re heard, served, and satisfied. Their focus on convenience, security, and transparency makes them a trusted banking partner for millions across India.
