Dhani Finance Pvt Ltd has emerged as one of India’s fastest-growing digital lending platforms. It offers instant personal loans, health cards, and financial products with minimal paperwork and fast approval. However, user satisfaction depends heavily on effective customer support. This comprehensive guide details all essential Dhani Finance customer care contacts, complaint escalation procedures, and tips for swift issue resolution.
Understanding Dhani Finance Services
Dhani Finance Pvt Ltd specializes in providing quick, hassle-free loans through a fully digital process. The platform offers personal loans with competitive interest rates and flexible repayment options. Alongside loans, the company provides health EMI cards and credit solutions tailored to individual needs. The user-friendly app simplifies loan applications, document uploads, and EMI payments.
Because financial transactions demand precision, Dhani prioritizes customer support to resolve queries efficiently. Whether you face issues with loan disbursal, app access, or EMI deductions, reaching the right support channel is critical.
Why Accurate Customer Care Contacts Matter
Access to verified Dhani Finance customer care numbers can save time and avoid fraud. Incorrect contacts or unofficial helplines can cause delays or compromise personal data. Timely communication prevents missed EMIs, protects credit scores, and ensures uninterrupted service. Hence, always use the official contact details provided here.
Official Dhani Finance Customer Care Numbers and Hours
- Primary Toll-Free Number: 0124-6165722
- Availability: Monday to Saturday, 8 AM to 8 PM
- Purpose: Handle all loan queries, EMI issues, document verification, and app-related support
Use this number for immediate assistance with loan processing delays, payment discrepancies, or account issues. Always have your loan ID, PAN, and registered mobile number ready before calling.
Alternative Dhani Customer Support Channels
Besides phone support, Dhani offers multiple contact options:
- Email for Grievances: grievance@dhani.com
- Nodal Officer Escalation: nodalofficer@dhani.com
- NRI Support Email: support@dhani.com
These channels help resolve unresolved issues beyond the initial contact. When emailing, include detailed descriptions, ticket IDs, and relevant attachments to expedite resolution.
Using the Dhani App for Support
The Dhani mobile app integrates comprehensive customer care features:
- Live Chat: Connect instantly with support agents
- FAQs: Access self-help resources for common issues
- Callback Requests: Schedule callbacks to suit your convenience
App-based support reduces wait times and speeds up issue resolution. It is highly recommended for urgent problems like login failures or OTP delays.
Common Reasons to Contact Dhani Customer Care
Loan Disbursement Delays
Some users experience approval but no loan credit. Immediate contact prevents further hold-ups.
EMI Payment Issues
Unexpected or failed EMI deductions can lead to penalties. Report these issues quickly to avoid charges.
App Access Problems
Login failures or delayed OTPs disrupt loan management. Support helps reset credentials promptly.
Credit Report Discrepancies
Incorrect credit entries damage creditworthiness. Initiate dispute resolution through customer care.
Health Card Concerns
Queries about Dhani OneFreedom cards or health EMI cards include blocking lost cards or clarifying payments.
Escalating Complaints Efficiently
If initial support does not resolve your problem:
Step 1: Email the Grievance Officer
Send a concise, factual email with the ticket ID and issue summary to grievance@dhani.com.
Step 2: Contact the Nodal Officer
If unresolved after 7 working days, escalate to nodalofficer@dhani.com with “Second Level Escalation” in the subject.
Step 3: Approach RBI Ombudsman
For unresolved issues after 30 days, file a complaint with RBI’s Integrated Ombudsman Scheme. Attach all correspondence and evidence.
Avoiding Common Customer Support Mistakes
- Never call outside business hours to avoid delays.
- Do not use unofficial or outdated phone numbers.
- Keep all necessary documents ready before calling or emailing.
- Provide clear, complete information with concise subject lines and attachments.
These precautions help support staff resolve cases swiftly and accurately.
Security Tips When Contacting Dhani Support
Dhani Finance will never ask for your full debit card number, CVV, or OTP. Avoid sharing:
- ATM PINs
- Passwords
- Net banking details
- UPI PINs
Only share your loan ID, registered phone number, and PAN when verified.
Social Media as a Support Option
Dhani maintains official social media profiles for rapid issue escalation. When contacting via Twitter or Facebook, include your ticket number but never share personal data publicly.
Support for NRI Customers
NRIs can face difficulties reaching Dhani support via phone. Email support@dhani.com with your time zone and scanned ID proof for callback requests. Response times may take 48 to 72 business hours.
Tips for Faster Issue Resolution
- Always mention your registered mobile number in communications.
- Include complete ticket history when following up.
- Reply to existing emails instead of creating new threads.
- Use the Dhani app support before calling.
- Stay polite and calm to encourage cooperative support.
Following these best practices leads to faster and more efficient resolutions.
Final Thoughts: Trust Only Verified Dhani Finance Channels
With rising fraud risks, always use official Dhani contact channels. Bookmark official support pages or use the app’s help section for authentic numbers. Avoid random Google searches for contact info. When in doubt, open the Dhani app and access “Help” to find verified customer care.
